Frequently Asked Questions - FAQ
At Mono Digital, we believe transparency builds trust. Here you’ll find answers to the most common questions about our services, workflow, pricing, and support. Whether you’re exploring a new website, planning a SaaS product, or automating your business with AI — this page will guide you through every step.
About Mono Digital
About Mono Digital
Mono Digital is a full-service digital agency specializing in web development, SaaS solutions, AI automation, and marketing strategy. We blend creative design with technical precision to help businesses build, scale, and thrive.
What is Mono Digital?
Mono Digital is a full-service digital agency specializing in web development, SaaS solutions, AI automation, and marketing strategy. We blend creative design with technical precision to help businesses build, scale, and thrive.
Where is Mono Digital based?
We’re headquartered in Baku, Azerbaijan, but we operate remotely with global clients across Europe, Turkey, and Asia
What makes Mono Digital different from other agencies?
Unlike traditional agencies, we take a tech-first, AI-assisted approach. Every project is guided by strategy, automation, and scalability — not just aesthetics. Our goal: deliver performance-driven results that grow with your business.
Services & Capabilities
Services & Capabilities
What services do you offer?
We provide a complete suite of digital solutions, including:
Custom Web Development
SaaS & Application Development
AI Automation & Integrations
WordPress Plugin & Theme Development
SEO Optimization
Digital Marketing & Strategy
Domain, Email & Hosting Solutions
UX/UI Design
Do you build both websites and web applications?
Yes. We build business websites, e-commerce stores, booking systems, dashboards, and SaaS platforms — all with a focus on performance, scalability, and user experience.
Can you maintain and support existing websites?
Absolutely. Our Technical & Digital Support team provides ongoing updates, monitoring, and issue resolution — ensuring your systems run smoothly 24/7.
Process & Collaboration
Process & Collaboration
How does your project process work?
Our workflow is simple and transparent:
Discovery & Consultation – Understanding your goals and audience.
Strategy & Design – Creating wireframes, UI, and technical plans.
Development & Testing – Coding, optimization, and quality checks.
Launch & Support – Going live and ensuring smooth performance.
How long does it take to complete a project?
Project timelines vary depending on scope.
Websites: 2–6 weeks
Custom apps or SaaS: 1–3 months
We always provide a clear timeline during the proposal phase.
How do you communicate during projects?
We use modern collaboration tools like Notion, Figma, Trello, and Google Meet to keep clients informed with transparent progress updates.
Pricing & Payment
Pricing & Payment
How much do your services cost?
We provide custom pricing based on project size and complexity. After the discovery call, you’ll receive a detailed quotation with deliverables, timeline, and milestones.
Do you require upfront payment?
Yes, typically 30–50% upfront to start the project, with the remaining balance upon delivery or by milestones.
Do you offer maintenance or retainer plans?
Yes, we offer flexible monthly retainers for technical support, website updates, SEO optimization, or social media management.
Technical & Support
Technical & Support
What if I need changes after launch?
We provide 30 days of complimentary post-launch support for minor adjustments, bug fixes, and fine-tuning. Beyond that, ongoing support packages are available.
Can you host my website or app?
Yes. We provide secure and scalable hosting with domain management and email setup options, tailored to your project needs.
How do you ensure data security and privacy?
We follow strict security protocols, SSL encryption, GDPR-compliance standards, and safe storage practices for all client data.
Working with Mono Digital
Working with Mono Digital
How can I start a project with you?
Simply fill out our Start a Project form or send us an email at hello@monodigital.agency. We’ll schedule a free 15-minute consultation to discuss your goals and timeline.
Do you work with startups and small businesses?
Yes — Mono Digital was built to help small teams grow big. Our packages scale with your business, from MVPs to enterprise solutions.
Can I hire Mono Digital for a one-time task or audit?
Of course. We offer one-time services such as SEO audits, website optimization, technical fixes, and UX reviews.
Still Have Questions?
Didn’t find what you’re looking for?
👉 Contact us or book a free consultation — our team will be happy to assist you.
Last updated: October 2025 – Mono Digital continuously updates this FAQ to reflect new technologies, services, and client insights.